Returns

Returns Procedure

If you have received software from us that you now wish to return we must be contacted by phone/email within seven working days after the day on which the goods are received. Your return is then given an RMA (Return Merchandise Authorization) and you will receive an email explaining our returns procedure in full.

If your return authorization is granted, you will receive your refund within 14 days from the receipt of the software back to us.

Any software that is returned to us without a valid RMA will not be accepted and returned to sender.

Returns Policy

If you have received software from us that you now wish to return we operate the following policy in accordance with Trading Standards Distance Selling Regulations.

  • We must be notified within seven working days after the day on which the goods are received.
  • The software must be unopened (i.e. still shrink-wrapped) or with its original manufacturers seal unbroken.
  • The software must be in a condition that would enable eCost Software.com to resell it as new. If the software is deemed to be in a condition which renders the goods unsellable the package will be returned to the sender.
  • If the software is not adequately packaged and becomes damaged in transit back to us, we accept the right to cancel the RMA. The email you receive to confirm the return will specify our packaging requirements.
  • If the software has been provided to your personal requirements and has been ordered specifically for you we cannot accept the goods back or even a cancellation. You will be notified when placing the order that the software is non-returnable before you complete your order.

Once the software has been returned and checked the refund will be processed within 14 working days.

Cancelling Your Order

If you want to cancel your order at any time we must be contacted by either email or telephone. If we have already despatched the goods please refer to our returns section for more information on how to cancel your order.

Although a rare occurrence, eCost Software.com reserve the right to cancel any order due to a price error or stock availability. This is exceedingly rare, however, and usually affects older discontinued software only; if this is the case with your order you will be notified via email immediately.