Frequently Asked Questions
Q: How many computers can I install the software on?
A: For most software only one installation is legally allowed, although many home/business applications allow users to install the software onto one computer, as well as one portable device (such as a laptop). Always check with the manufacturer before purchasing to confirm that this can be done.
Q: Can I install the software on my laptop as well as my home/work PC?
A: Generally, yes. Most home/business applications allow users to install the software onto one computer, as well as one portable device (such as a laptop). Always check with the manufacturer before purchasing to confirm that this is allowed.
Q: Whats does upsell mean?
A: An upsell is an upgrade, but usually to a more expensive product line than the existing one. For example, users can upgrade their stand-alone version of Adobe Photoshop CS3 to the Adobe Creative Suite Design Standard CS4 by purchasing an upsell edition.
Q: Can I have the software sent to an address different to the billing address of the cardholder?
A: Yes. If you want the software sent to an alternate address it is usually not a problem, although this may delay the despatch of your software.
Q: Can I open an account with you?
A: No. To maintain our competitive pricing, at the current time eCost Software do not offer any business/trade accounts or terms for payment.
Q: Can I collect the software from your store in person?
A: No. As strictly an online company we do not have a store-front for the collection of software. This is another major reason how we can keep our pricing competitive.
Q: Can I pay by cheque or a bank transfer?
A: Yes. Credit or Debit is preferred for quick and easy ordering/despatch. If you cannot use a card please visit here to pay by an alternate method.
Q: Do you ship internationally?
A: Yes. We ship to all countries worldwide, but please refer to our shipping policies here for more details.
Q: Do you ship plain-label?
A: Yes. The plain label option can be selected when checking out to ensure the paperwork we send does not mention eCost Software and the invoice will be sent to you and not your customer.
Q: How do you maintain competitive pricing?
A: As an online software specialist only, the overall running costs for the company are very low. We also buy software in large volumes which enables a further discount that we can pass on to our loyal customers.
Q: What is Google Checkout?
A: Google Checkout is an online payment processing service provided by Google which simplifies the process of paying for online purchases. Users store their credit or debit card and shipping information in their Google Account, so that they can purchase at participating stores at the click of a button. Google Checkout also offers fraud protection, as well a unified page for tracking purchases and their status. Click here for more details.